Getting the IT Shared Service Strategy in line with IT strategy

What they wanted

Pon is an international trade and service organisation. Qhuba helped them to shift their focus from centralisation and standardisation to more autonomy for different divisions. They also wanted to make IT Operations more effective and more efficient.

What we did

Qhuba has recruited and appointed an Interim SSC Manager. In addition, a roadmap has been created and implemented.

What we achieved

Through this project, Pon has shifted the focus from ‘incident driven’ to structured and transparent. An IT SSC decentralisation plan has also been delivered.

What they said

‘It was a wonderful time in which a lot was set in motion and a number of important issues were completed and delivered. Thank you for the great cooperation. “- CIO Pon